Booking terms for Serena Villas

Serena applies the following conditions and terms in making and cancelling reservations to Serena Villas. These terms and conditions become binding once the client has paid the advance booking fee. The booking fee is 50% of the total amount.

Making a reservation and payment

After making the reservation the client will receive an invoice containing all necessary information for making the payment. Also included are the area map (driving instructions to the Villas) and instructions for acquiring the access code for the gate and the Villa. All remarks regarding the invoice must be made within 10 days of the date printed in the invoice. You must always use the reference number printed in the invoice.

The reservation is confirmed once the client has paid the booking fee (50% of the total amount) not later than the date printed in the invoice (7 days from the invoice date), or when the client pays the whole amount. If the client pays only the booking fee, the amount due must be paid not later than 21 days before the beginning of the rental period. If the reservation is done less than 21 days before the beginning of the rental period, the whole amount must be paid at one.

If the reservation is done via a travel agency, the client must hand in the voucher received from the agent upon arrival.

Changing or cancelling a reservation

Cancellations must be done in writing (letter, email, facsimile) to Serena. The date of the cancellation is the moment when the information of the cancellation has been received in Serena.

Should the client cancel the reservation 21 days or more before the beginning of the rental period, the booking fee is returned to the client, with 10 € processing fee and 60 € cancellation fee subtracted from the booking fee. If the reservation is cancelled less than 21 days before the beginning of the rental period, the whole amount is invoiced from the client.

The client has the right of receive the amount paid to Serena less the booking fee if the client or a person living in the same household becomes ill, is involved in an accident, or dies. Serena must be informed of the cancellation without delay, and a medical report must be provided with the cancellation. Should the cancellation occur during the rental period, the client gets no refunds.

Should the client change the reservation (rental period, extra services, amount of people), 15 € extra cost is charged from the client. All changes must be done no less than 21 days before the beginning of the rental period. Changes done later than 21 days before the beginning of the rental period are considered as a cancellation of the previous reservation and making a new one.

Serena’s right to cancel the reservation

If a force majeure condition occurs, Serena may cancel the reservation. In such a case the client has the right to receive the amount paid to Serena in full. Serena has the right to cancel the reservation if the client has not followed the terms of payment.

Your stay in the Villa

he access code to the Villa is given to the client upon payment of the total amount. The Villa is at the client’s disposal from 16:00 on the date of the arrival to 12:00 on the date of departure. Included in the rent is the right to fish in the nearby Serena-lake.

Included in the rent of the Villa are linen, towels, kitchen equipment and furniture. Sauna, fireplace and gas operated grill on the outside are also available to the client. The Villa is cleaned and the linen changed once during the rental period. Maximum attendance in the Villa is stated in the brochure as the number of beds. Extra persons incur an extra charge of 20 € / person / day. It is forbidden to use a tent or an RV at the premises without a prior written consent of the owner.

Cleaning and household animals

ven though cleaning is included, the condition of the Villa must be after normal living, that is, furniture and other equipment at their proper places and in good working condition, trash cans empties and other possible material (vomit, excrement etc.) removed. If the condition of the Villa and its surroundings are not as required at the end of the rental period, and extra cleaning must be done to allow the next client’s arrival, an extra charge of 50 € / beginning hour is charged from the client.

t is forbidden to smoke inside the Villa. Should the client smoke inside the Villa, a 100 € fee is charged from the client. Bringing pets to the Villas must always be discussed before making the reservation. We charge an extra cleaning fee of 20 € / pet / day from the client. Should the client bring a Pet brought into the Villas without prior notice, the client is charged 40 € / pet / day extra. Serena is not responsible for any health related problems caused to the client by unauthorized smoking or pets.

Damages

The client is responsible for all items in the Villa during the rental period. The client is bound to pay for any damages caused to Serena and its property.

Complaints

All notices and complaints regarding the reservation or the condition of the Villa must be addressed to Serena’s office without delay.

Finnish law is applied to this contract

Both parties of this contract attempt to solve any disputes by negotiation. If the negotiations do not result in a satisfactory solution, disputes are solved in the court of Espoo. Finnish law is applied to this contract. The Finnish version of this contract is used in the interpretation of these terms.

Serena reserves the right to change information in the brochures without prior notice. Serena has the right to change the agreed price after the contract has been made, should taxes or other costs directly affecting the price of the rent change.