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Safety instructions

Together we ensure the safety of your visit!

  • Serena follows general guidelines from the authorities and the industry due to the coronavirus epidemic to ensure your visit to the water park is safe. According to authorities, there is no evidence that the coronavirus SARS-CoV-2 could spread through swimming pool waters.
  • Chlorine compounds are always used as a disinfectant in swimming pool waters, which means that viruses are quickly destroyed when they enter swimming pool water. In addition, Serena uses UV filtration.
  • Water park Serena’s pool hygiene is constantly monitored and by regular sampling, both by our own staff and by an external laboratory. Surface hygiene is monitored by regular hygiene tests. In particular, the contact surfaces are with an enhanced cleaning program.

Do I need to book my visit in advance?

  • The maximum number of customers at a time in the water park as of July 13, 2020 is 2,000 customers (Serena’s normal maximum capacity is 3,500).
  • The limitations don’t not affect admission other than on really sunny hot days. So no worries!
    • If it appears that the maximum amount is going to be reached, we will announce this on our website as well as on our social media channels (Facebook and Instagram @serenaresort). The notification is therefore made before capacity is filled, based on the number of customers in the car park and in the ticket sales area.
    • Season pass holders have access to the park also during those peak heat days, as they have been taken into account in capacity.
    • If you are coming from a longer distance and want to make sure you can get into the park on a certain day, you can book your admission in advance as an online ticket buyer. Read more here.
  • With restrictions, we ensure that it is possible to maintain distances. The requirement of distance does not apply to, for example, the same family. Please kindly consider other guests.
  • All water park activities except the steam bath are in use. However, please be patient, as some activities (such as the jacuzzis) have a limited number of customers at a time.

Ticket sale:

  • Ticket sales open 15 minutes before the park opens. The park gates open at 11:00.
  • At the entrance, you get a wristband that should be attached to the wrist by yourself. Remove the label cover and fasten the wrist strap tightly enough to prevent it from coming off. The wristband should be worn throughout the visit.

Changes in the pool area:

  • Jacuzzis max 5 guests at a time.
  • Saunas max 6 customers at a time (steam bath not in use).
  • Observe the safety distance on the steps of the slides.
  • If necessary, the waves in the wave pool can be turned on more often than just hours, so that as many people as possible can enjoy them at a safe distance.
  • If a queue accumulates in an activity, its queuing can be closed for a moment.
  • The sun loungers are arranged so that the distances can be maintained. Please do not move the sun loungers away from the areas reserved for them. The sun loungers are washed daily, but if you wish, you can also wipe them before use with the cleaning supplies provided.

Changes in restaurant services:

  • Restaurant Granina’s customer seats have been significantly expanded. Granina’s customer premises are in use, as well as the add-on Mainari, restaurant Luolamies, and the widespread table groups in the outdoor water park, which are reserved only for diners.
  • You can also enjoy your own snacks on the lawns in Serena’s outdoor water park or on the picnic terrace in the indoor water park. Please take care of garbage collection.
  • The restaurant menus can already be seen outside the restaurant, where you can explore them in peace. Please choose your meal before going to the checkout.
  • In order to speed up the service, the restaurant’s selection has been reduced for the summer season 2020. Due to restrictions, an extensive Serena buffet will not be available in the summer season 2020, but there is a delicious home-cooked lunch, pre-served on plates.

How can I contribute to security?

  1. Follow water park rules and staff instructions. Read more about the rules of the water park.
  2. Take care of hand hygiene. Serena has several hand washing points and hand disinfection facilities have been added to different parts of the park.
  3. Prefer online tickets or card payment. In the case of an online ticket, please download your ticket to your mobile phone before you check out or print it out on paper. This avoids the formation of queues.
  4. Maintain a sufficient safety distance (1.5 m) for other customers and staff. The safety distance is marked, for example, at points of sale and on the stairs leading to the slides. Also please observe the safety distance in the pools.
  5. When you cough, cover your mouth.
  6. Don’t come to the water park if you feel ill.

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