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Safety instructions

Together we ensure the safety of your visit!

  • Serena follows general guidelines from the authorities and the industry due to the coronavirus epidemic to ensure your visit to the water park is safe. According to authorities, there is no evidence that the coronavirus SARS-CoV-2 could spread through swimming pool waters.
  • Chlorine compounds are always used as a disinfectant in swimming pool waters, which means that viruses are quickly destroyed when they enter swimming pool water. In addition, Serena uses UV filtration.
  • Water park Serena’s pool hygiene is constantly monitored and by regular sampling, both by our own staff and by an external laboratory. Surface hygiene is monitored by regular hygiene tests. In particular, the contact surfaces are with an enhanced cleaning program.

Do I need to book my visit in advance?

  • The maximum number of customers at a time in the water park as of June 2021 has been limited to 70% of the capacity (Serena’s normal maximum capacity in the indoor & outdoor water park is 3,500).
  • The limit does not affect admission other than during the really sunny July hot days. So you fit in well! If it seems that the maximum amount will be reached, we will announce it on our website as well as on social media channels (Facebook and Instagram @serenaresort). The notification is therefore made before the capacity is filled, based on the number of customers in the car park and in the ticket sales area.
  • Season pass holders have access to the park also during peak heat days, as they have been taken into account in the capacity.
  • If you are coming from a longer distance and want to secure your access to the park on a particular day, you can book your admission in advance as an online ticket buyer. Read more here.
  • All water park activities are in use. However, please be patient, as some activities (such as the saunas/jacuzzis) have a limited number of customers at a time. The steam bath is however not in use.

Ticket sales:

  • At the entrance, you get a wristband that should be attached to the wrist by yourself.
  • Remove the label cover and fasten the wrist strap tightly enough to prevent it from coming off. The wristband should be worn throughout the visit.

Use of face mask and social distancing?

  • Please keep at least 2 meters away from other customers and our staff. The requirement for safety distances does not, of course, apply to the same family, for example.
  • Our cash registers have protective plexiglasses and our cashiers use face masks.
  • Customers are advised to act in accordance with the applicable regional recommendation. In accordance with the SUH recommendation, maintaining safety distances in pool areas is the primary means of maintaining safety. The use of the face mask is recommended in public lobbies, ticket sales and changing rooms.
  • The number of lockers in the changing rooms has been increased and the space available has been increased, so that the drawer can be chosen at a sufficient distance from other customers. We have also added lockers outside the locker rooms. If desired, the outfit can be changed in the locker rooms and use the lockers outside the locker rooms.

Changes in the pool area:

  • Jacuzzis max 5 guests at a time.
  • Saunas max 6 customers at a time.
  • Observe the safety distance on the steps of the slides.
  • Please ensure the 2 m safety distance e.g. i when moving the sun loungers away.

Changes in restaurant services:

  • Restaurant Granina’s customer seats have been significantly expanded. Granina’s customer premises are in use, as well as the add-on Mainari.

How can I contribute to security?

  1. Follow water park rules and staff instructions. Read more about the rules of the water park.
  2. Take care of hand hygiene. Serena has several hand washing points and hand disinfection facilities have been added to different parts of the park.
  3. Prefer online tickets or card payment. In the case of an online ticket, please download your ticket to your mobile phone before you check out or print it out on paper. This avoids the formation of queues.
  4. Maintain a sufficient safety distance (1.5 m) for other customers and staff. The safety distance is marked, for example, at points of sale and on the stairs leading to the slides. Also please observe the safety distance in the pools.
  5. When you cough, cover your mouth.
  6. Don’t come to the water park if you feel ill.